This workshop has been developed based on a 7-year experience in field work with hundreds of Croatian sales professionals and has gathered in one place the best and verified knowledge from the sales practise of successful sales professionals.

This workshop has been developed based on a 7-year experience in field work with hundreds of Croatian sales professionals and has gathered in one place the best and verified knowledge from the sales practise of successful sales professionals.

Resolving complaints is equally important in keeping a client as well as sales in accordance to his needs.
Based on a 10-year experience in work with demanding clients and solving their complaints, emerged a workshop based exclusively on empirical knowledge and a multitude of practical examples from experiences of trainers.

What are the differences between sales and post-sales? What gives results in the long-term? Is there a difference between clients that enter the sales and post-sales procedure? On what is trust in post-sales based?

These are some of the questions you will get answers to in this workshop.